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Posted on: March 16, 2020

Appropriate Use of 9-1-1

Clayton Police Badge Even Smaller

People are aware that they should call 911 in an emergency, but they are less aware of the circumstances in which they should not call 911. The result is that many requests to 911 do not involve true emergencies, which overloads the 911 system with non-emergency calls. General cold and flu-like symptoms are typically not circumstances that would require a 911 call and response.
Individuals with concerns or flu-like symptoms should call their health care provider first with questions. The Ohio Department of Health has a COVID-19 hotline 1-833-4ASK-ODH.

The Clayton Police Department may consider taking non-priority police reports over the phone instead of responding directly to your location to reduce potential exposure to you and our officers. If you need a police officer, please continue to call the Montgomery County Dispatch Center at (937) 225-4357 or 911. A police supervisor will determine if an in-person response is necessary or if a “phone report” will suffice. If a “phone report” is determined to be the case, you will receive a phone call from one of our police officers as soon as possible to take your report. A report will be generated and will available to you by either email or mail, if requested.

By utilizing 911 for its’ intended purpose, “true emergencies”, dispatchers will be able to dedicate the proper attention to those in need of immediate assistance, whether medical attention or in need of a police response.

Factual based information and updates regarding COVID-19 can be found at or the Center for Disease Control (CDC) and the World Health Organization (WHO)…/diseases/novel¬coronavirus-2019 websites.

Matthew Hamlin
Chief of Police

Clayton, Ohio

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