Frequently Asked Questions

The best way for our residents to help us is to remove your vehicles from the streets during a snow event. It is always easier to plow and clear streets when there are no vehicles parked in the street. In fact, during the last snow emergency there were streets that crews could not plow because there were vehicles blocking the street. It is also helpful to our safety crew if residents dig out fire hydrants after a snow.

Call our offices at 937-836-3500 and provide as much detail as you can about the location of the pothole. You can also click the "Report a Concern" button in the bottom left corner to submit an electronic pot hole report.

Your City crews have five routes that correspond to the five large snow plowing vehicles that we have. Each route includes main roads (Main St., Route 49, Route 40, Old Salem, etc...), collector streets and small streets and alleys such as cul-de-sacs. The first priority during any winter storm event is to keep the main streets open in each area so that emergency vehicles can travel to any area of the City. The next priority is to clear the next level of streets so that people can get in and out of the subdivisions. The final areas that we clear are the alleys and cul-de-sacs. We will always attempt to reach these areas within 24 hours after the storm has ended. We may come in and make a single pass through a cul-de-sac so that people can get in and out without the entire bubble being cleared. Once all areas are opened we will then go back and “push back” intersections and roads to make travel easier.